Trauma-informed Training

This training will help organisations understand & respond effectively to the impact of domestic abuse. We focus on equipping staff with the knowledge and skills to recognise the effects of trauma on victims and survivors, including the ways in which abuse shapes behaviour, communication, and trust. By embedding a trauma-informed approach, employees learn how to create safer, more empathic interactions that minimise retraumatisation and promote recovery.

Supporting the development of compassionate, effective, and sustainable responses, our training embeds practical strategies that align with organisational values. For housing providers, social care services, and criminal justice agencies, this can significantly improve outcomes by strengthening trust and engagement.

Research & Evaluation

We offer research and evaluation services for any organisation including (but not limited to) universities & housing associations.

With a strong background in research and critical analysis, together with extensive practical experiences, we support organisations to develop parameters for domestic abuse research and evaluation, supporting them to map and illustrate the impact of domestic abuse to inform their organisational response. Together with our highly experienced and expert associates, we also offer evaluation of services, approaches, and policies, using a range of methods and tools, and work collaboratively with a range of subject matter experts.

The Social Housing (Regulation) Act (2023), enacted in April 2024, set out changes to the consumer regulation of social housing to strengthen the accountability of landlords for providing safe homes, quality services and treating residents with respect. This includes housing providers being regulated on having a policy setting out how they will tackle issues surrounding domestic abuse and working with other agencies as appropriate.

ADA works with housing organisations to support them to ensure regulatory compliance in relation to domestic abuse. This includes assessing undertaking health checks on current approaches, identifying strengths & areas for development in order to reach the standard for compliance and importantly, provide a good response to residents.

Regulatory Compliance Planning

A well-developed domestic abuse policy reflecting an organisation’s values, mission and vision is essential to set the framework for an effective response to domestic abuse. We support organisations with policy development and drafting of policies and procedures.

With a strong background in research and critical analysis, we support organisations to develop parameters for domestic abuse research and support them to map and illustrate the impact of domestic abuse to inform their organisational response.

We also support development of internal policy and process to support staff experiencing domestic abuse.

Policy Development

Testimonials

Discover what our clients think about our service

"BHA work with other social landlords across the Scottish Borders to improve our approach to domestic abuse. The other social landlords are Scottish Borders, Eildon and Waverley. Together the four organisations are known as the Borders Housing Network (BHN).

BHN have recently been supported by Kelly Henderson at Addressing Domestic Abuse (ADA) to develop an improvement plan and execute the actions within it. Kelly’s background, experience and knowledge of the domestic abuse agenda has been invaluable to our work. Kelly understands the key role that social landlords can

play across the domestic abuse agenda and has ensured all relevant statute; policy principles and positive practice has been considered as part of developing our approach.

I would highly recommend Kelly to support your organisation with any aspect of domestic abuse, in particular policy development, training or as a critical friend".

Michelle Meldrum

Chief Executive, Berwickshire Housing Association

"Kelly is a leading national voice and undoubtedly our go-to person when it comes to investigating Domestic Abuse issues within the ASB case management process.

Kelly is highly respected within the Social Housing and Community Safety Sectors. She has a proven ability to combine operational and strategic expertise with academic

research in order to raise awareness of Domestic Abuse in communities throughout the UK and achieve positive outcomes for victims / survivors. This includes building trust

between victim / survivors and frontline practitioners and giving them the confidence to come forward and provide evidence in extremely complex situations.

People enjoy working with Kelly therefore she is able to facilitate effective partnerships between a range of different agencies such as the Police, Local Authorities and Voluntary

Groups. She has developed numerous Domestic Abuse polices for organisations of contrasting size to enable them to promote best practice, get things right from the start

and demonstrate compliance from a regulatory perspective.

I have worked collaboratively with Kelly for many years and would not hesitate to recommend her to other organisations".

Darren Burton,

Partner, Green and Burton ASB

★★★★★

★★★★★